HOW MUCH DOES SHIPPING COST?

We offer FREE standard shipping Australia-wide on all orders for Jockey members only. For non-members, shipping is FREE for orders over $49 (excluding eGift Cards, which don't require shipping) or $6.95 for orders under $49. Express shipping is $9.95 Australia-wide. Not a Jockey member? Sign up here.

eGift Cards don't require shipping, therefore there is no shipping cost unless you are not a member and the gift card is purchased with products totalling less than $49, in which case you will be charged a shipping fee.

HOW LONG DOES SHIPPING TAKE?

We use Australia Post eParcel to get your goods to you. Once your order has left our warehouse, it can take up to 7 business days to be delivered.

WHERE IS MY ORDER?

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.

Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.

WHERE DO YOU DELIVER?

We deliver to the countries listed below; simply enter your address during checkout.

WHAT ABOUT INTERNATIONAL TAXES AND FEES?

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.